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    What payment methods do you accept?
    We accept credit cards and checks. If you would like to pay by check or be invoiced, please contact us at circulation@chronicle.com or 202-466-1032.

    Do you charge taxes?
    We do not charge taxes on any store product.

    Do you offer international shipping?
    Yes, we ship internationally. International shipping costs are calculated automatically on the Shipping Method page of the checkout process. If you experience any trouble placing an order from outside of the United States, please contact us at +1 202-466-1032 or circulation@chronicle.com.

    How are orders shipped?
    All orders are shipped USPS Ground, and we do not currently offer expedited shipping or order tracking. Please allow 10-12 business days for items to arrive. If you need a product immediately, please consider purchasing the digital version, which allows for instant access.

    How can I track my order?
    We do not offer order tracking at this time. If you do not receive your order within 10-12 business days, please contact us.

    How can I change or cancel my order?
    Please call us at 202-466-1032. If your order is still being processed, we will make every effort to adjust or cancel the order accordingly. If the item has already been shipped, we cannot make any changes.

    What is your return policy?
    We do not offer refunds, nor do we accept returns. Please refer to our User Agreement.

    How do I download my digital product file?
    Once you purchase a digital product, you will be able to download the PDF from the order confirmation page, and you will receive an email with download links. Please note that digital files can be downloaded a maximum of three times.

    Can I place a bulk order for an item?
    Yes, please contact bulkorders@chronicle.com for more information.

    Can I license an article, report, or photo?
    For licensing, please submit a request here: solutions@chronicle.com.

    Can I purchase the digital format of a report and share it with others? Can I put it behind a paywall?
    All store items are intended for individual use only, per our user agreement. However, if you would like to share a digital item with a group or put it behind a paywall, please submit a request to solutions@chronicle.com.

    Can you help me with my Chronicle subscription or newsletters?
    Please contact subscriptions@philanthropyservice.com or 800-728-2819 for questions related to your Chronicle subscription or newsletters.

    Can I get a sample of an item before purchasing?
    We can provide a table of contents or an executive summary for specific products. Please contact us at circulation@chronicle.com if you are interested in getting a sample of a particular product.



    I participated in a live webinar. When will the archive version be available?Recordings are available three or four business days after the live event. We will send an email to all registrants when it is ready. Look for an email from The Chronicle of Philanthropy.

    Will you offer this webinar again?
    We don’t repeat the same webinar, but we do record them all so you can replay them from your browser. Recordings are available three or four business days after the live event. You can purchase access to a previous webinar at any time in The Chronicle of Philanthropy store.

    Are these webinars eligible for CFRE Credits?
    Yes, each 60-minute webinar is worth 1 CFRE credit.

    I can’t make the webinar at the scheduled time.  Can I view it later? 
    Yes, we record each webinar and post the video recording and slides online afterward.  We send out an e-mail to all registrants three or four business days after the webinar with a link to the video and slides. Or you can access the webinar in Webinar Library section of My Account at philanthropy.com.

    I didn’t register in advance for the webinar but would like to access the archive.  How can I do that? 
    We record all of our webinars so that you can replay them from your browser.  Recordings are available three or four business days after the live event.  You can purchase webinars any time in 
    The Chronicle of Philanthropy Store.

    I would like my colleague in another location to view the live webinar at the same time as I do.  Is this possible?
    You can’t have multiple computers logged in at the same time if you pay one price. But multiple people can view the webinar at the same time on the same computer.  Additionally, you will have access to the recorded version of the webinar three or four business days after the live event.

    How can I get a receipt for the webinar?
    Please contact us at events@philanthropy.com and we will resend your receipt.

    The live webinar is starting soon.  How do I get connected?
    Go to the Webinar Library section of My Account in Philanthropy.com.  You must be logged in to access your purchased webinar(s).

    For technical questions, visit our help guide. For all other questions, contact customer service at events@philanthropy.com or 202-466-1032.

    I want to participate in the webinar, but I haven’t registered yet.  Is it too late? 
    You can register for the webinar any time–even after it starts – at The Chronicle of Philanthropy Store. And if you miss the live event, you can watch it later on your browser.

    I subscribe to The Chronicle of Philanthropy.  Is the webinar included in my subscription?
    No, but we do offer a discount for subscribers if you register through customer service at events@philanthropy.com or 202-466-1032.

    What is the dial-in for this webinar?
    There is no call-in for the webinar.  Audio is provided through your computer, so you will need a computer with speakers. 

    Why is the audio not working?
    The audio portion of the webinar is made available using Flash technology. Your computer will need Flash Player 10 or above.

    Why are the slides not moving?
    If you are having trouble viewing or hearing a webinar, it may be a compatibility problem between the media player and your browser.  Try using a different Web browser.

    How do I download the slides from the webinar?
    The archived version is available three or four business after the live event.  Go to the Webinar Library section of My Account at Philanthropy.com to view or launch the presentation and click the “Download Slides” button in the lower-right corner.

    I’ve got more questions!
    Please contact Customer Service at 202-466-1032 from 8:30 AM to 5:00 PM EST.